Category: Operations

Last month I stepped away from my desk for a short time, leaving my phone in plain sight. During my brief absence, someone stopped into the office to ask for directions and left with my phone. It took a while for me to notice it was gone, but when I did, panic set in. After […]

In my last blog, I discussed how to protect your family and business with life insurance. Here are two more ideas for you to build a strong safety net. Idea #2 Protect yourself with Disability and Critical Illness insurance Disability Insurance (DI) and Critical Illness insurance (CI) are complementary types of coverage, and are often […]

An entrepreneur’s optimism is a key factor in her success. And yet, that same optimism can sometimes lead business owners to gloss over the troubling “What if…?” questions. Despite our attempts to control our destiny, life happens. The difference between a successful, long term business owner and financial ruin may just come down to having […]

A lunch with a client is never just lunch. A lot of business decisions are made over business lunches. So, what are some do’s and don’ts for a successful business lunch? Here is a short and sweet 12-point guideline to entertaining business clients. How to cater to your client’s personal needs 1. Make it close […]

We have all listened in on other people’s conversations at one point in time. You could be sitting alone and you can’t help but hear the conversation that is going on at the other table. It could make for interesting entertainment if you are alone especially if you have to cover a smile or stifle […]

Often many businesses leave the task of organizing their  paperwork for year-end. Businesses need to have proper paperwork to complete compliance reporting and filing. Keeping your business documents in order is not a difficult task if you follow a process. Here are a few tips to make this a little easier: One or two accordions […]

Sep
23

“I get mail; therefore I am.” ~ Scott Adams My inbox explodes every time I am away either for a conference, a speaking gig or just some ‘me’ time! Recently, when I came back to my office after attending a personal event on the weekend and then a two day conference, I found my inbox […]

Did you know clutter in a workspace is actually a distraction to your productivity? It weighs you down, it disrupts your thinking and creates an invitation to chaos. Here are five tips to simplify your workspace 1. Get rid of unnecessary knickknacks and office accessories. They are distractions, create clutter and reduce your focus. Bookshelves, […]

Here’s a recap of the steps so far providing exceptional customer service: 1. Manage customer expectations in advance of your customer making a purchase. It will reduce customer upsets substantially. 2. When a customer  expresses an issue, actively listen by recapping what they have said and address their feelings. 3. Listen to the entire story […]

Once you have actively listened to the customer (see Part 2) then you and the customer will become calmer and more open to a solution. It is important that you allow the customer to tell his or her entire story. In most cases the problem will have occurred because the customers expectation were not met. […]

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