Category: Operations

When a customer expresses upset or discontent, the way they express themselves maybe alarming on receiving end. As a result what they are saying could be difficult to process. If you are on the receiving end of an upset customer, the first thing to do is actively listen to the customer’s concerns without interrupting. They […]

Since we are perfectly imperfect as human beings, even if you are a rock star in the area of customer service, you will make mistakes. You will have upset customers from time to time. Sometimes it won’t be because of an error you made. It will be because your customer’s expectations are different than yours. […]

Is your filing system stress free or do you need to locate your documents every time by using the search function on your computer?I witness many of my clients waste precious time sifting through duplicate copies to find that one document with all the important information. What happens if you cannot remember the name or […]

Imagine your business is fully functional, humming along on its own steam. You are aware of every aspect, nook, and cranny of your business. You have happy customers, happy staff, and a healthy cash flow. The work is delegated to the correct skill sets completed on time and within budget. Your day is jam-packed with […]

The paperless work environment has changed the business landscape forever. An electronic filing system can not only save on office expenses by reducing your cost on furniture but also make your business processes more competitive. It is also more secure as you can back up all your files. Below are a few tips to create […]

Technology has vastly opened new doors of opportunity for us to accomplish our tasks and to stay connected without ever leaving our homes. I can still remember those times when interaction with another person was a phone call away. Today, with a few keystrokes, we can communicate, follow, share, and chat, anywhere and at any […]

If creating a clutter free workspace is one of your New Year resolutions, preparation is a key factor in your plan to create such a workspace. For many, organizing their workspace is a daunting undertaking. To make it easier, let’s break it into 2 action plans: Action Plan 1: begin today to get a jumpstart […]

Chaos is what happens when you do not have a definitive path with a course of action to follow. Reactions to every circumstance are impulsive; responses are spontaneous and lead to quick conclusions. Instead of looking for a solution the chaotic businesses choose to stay in the problem. How do I stop chaos? Chaos loves […]

If you are struggling to organize your documents, explore colour code to streamline your office filing system. We recognize objects more quickly when they are associated with colour. Below are a few suggestions on how to use different types of colour code systems: Colour by letter – Alphabetical Filing System This is the most commonly […]

One of my favorite local restaurants suffered a major fire damage last year due to an electrical failure next door. For two months the restaurant was boarded up, and eventually closed down. Unexpected business emergencies happen. Even though you cannot avoid them, you can impact the way you rise above these events by being prepared […]