Upcoming Mentor Advisory Forums

Our Mentor Advisory Forums are a quick, easy way to learn about a specific business topic by getting your questions answered. To participate, register online and you will receive an email asking you to send in your questions, concerns, or challenges on this topic, then join us by phone.

Design a Better Customer Experience

June 15, 2017 | 10 am to 11 am (PST)
FREE Webinar

You want your customers to have a positive experience every time they interact with your company. This isn't customer service - It is customer experience and it's a concept that benefits practically every industry.

Customer experience involves designing processes and systems for your employees to better serve your customers in ways that create memorable experiences, both for those giving and receiving the service. The benefits of a good customer experience are vast: you save time and money, improve customer/employee satisfaction and loyalty and ultimately increase your revenue.

Gain some tools and tips to improve your customer interactions in this FREE one-hour webinar. You will learn how to:

  • Identify the touch points your customer has with your business.
  • Assess the quality of your customer interactions.
  • Recognize areas where you can improve your customer experience.                                            

Host: Kerrilee Auger, Skills Development Officer, Women’s Enterprise Centre

Panelist: James Grieve, Partner, Nucleaus Strategies and WEC Volunteer Mentor

Join us on June 15 to get tips and advice from an expert in customer experience.

Women and men welcome

Save the date for upcoming Mentor Advisory Forums

Check back for updates.