Author: Cathy Kuzel

Every year companies have holiday office parties and every year someone will become the ‘talk of the town’ but not for the best reasons! Here are the answers to 5 key questions to ask yourself BEFORE you attend that next holiday get together. 1. Do I have to go? Just being there is 80 percent […]

I know, I know. Another year is going by and you’re not where you want to be in your business. First off don’t panic! Prospects can sense desperation in sales people from a mile away and they’ll cross the street just to pretend they didn’t see you coming. Take a deep breath, be calm and […]

You’ve got a good lead but you’re not sure your call will be welcome. You’ve decided to sort your files, put on a pot of coffee or worst yet, clean the bathroom just to put off calling. Yup! You’ve got Call Reluctance and it’s a common affliction. Over 80% of sales people report the experience […]

Following up with clients and contacts is all about consistency. Entrepreneurs that make the initial effort to follow up do really well in the first few months and then gradually fizzle out. Here are some ideas to implement that will create a culture of consistent connections! 1. Spread out your follow up. Follow up throughout […]

When you just start building your business brand, you are never sure if anyone is even noticing you. Then one day, you open your email … “Dear Cathy, we’ve never met but twice during this morning I was given your name as someone I had to talk to. My friend saw you speak at an […]

This holiday season make your business shine a bit brighter. During any time of the year that business is a bit slower paced, you have plenty of opportunities to make an impression with a “Stop & Drop”.It’s this in a nutshell: you “Stop” in on a client or a prospect unexpectedly to say hello, “Drop” […]

Your customers are more than just an account number. Want to stand out from the crowd? Here are 4 simple tips to create a great customer service experience for your clients. 1. Leave your office and visit customers in person Nothing can compare to face2face meetings. It may be unrealistic for some of you to […]

Facebook, Twitter, Snapchat, Instagram, Skype, LinkedIn, Google+, Reddit, Yelp … and the list goes on.Have we forgotten how to have a real conversation? We are so ‘connected’, we are disconnected. I understand that technology is a part of our lives but there are way too many people who ‘live’ in front of their monitors and […]

“I get mail; therefore I am.” ~ Scott Adams My inbox explodes every time I am away either for a conference, a speaking gig or just some ‘me’ time! Recently, when I came back to my office after attending a personal event on the weekend and then a two day conference, I found my inbox […]

What does being authentic really mean? In case you haven’t figured it out, success is an “inner game” and it’s not something that can be manipulated. Our authentic self is the sum of all our skills, talents and experience and knowledge. It is all of the things that are uniquely ours and need expression, rather […]