Author: Cathy Kuzel

Fact: This past year has been more than a challenge and you’re not where you want to be in your business. That’s understandable as last year did not come with an instruction book. First off, remain calm. Customers and prospective clients can sense desperation from a mile away and they’ll cross the street just to […]

A new year is a great time for planning and putting into practice those plans that will propel us into the new year and beyond. Business is built on relationships and relationships traditionally start with that ‘face to face’ meeting. So where and how do you meet these people? Here are some strategies to determine […]

Most often we tend to put our own health and well-being last as we try to help and please the people around us. In theory this might sound wonderful but in practice it simply doesn’t work. Caring for ourselves translates to caring for others, which translates to powerful inspiration and happiness. Start today and put […]

Becoming a Thought Leader is a process that takes time and effort. Thought leaders do things that will set them apart from the crowd. In addition to being an expert in their field, thought leaders share information with the world through blogs, articles, posts, public speaking, and other platforms that can spread their message. It’s […]

Every year companies have holiday office parties and every year someone will become the ‘talk of the town’ but not for the best reasons! Here are the answers to 5 key questions to ask yourself BEFORE you attend that next holiday get together. 1. Do I have to go? Just being there is 80 percent […]

You’ve got a good lead but you’re not sure your call will be welcome. You’ve decided to sort your files, put on a pot of coffee or worst yet, clean the bathroom just to put off calling. Yup! You’ve got Call Reluctance and it’s a common affliction. Over 80% of sales people report the experience […]

Following up with clients and contacts is all about consistency. Entrepreneurs that make the initial effort to follow up do really well in the first few months and then gradually fizzle out. Here are some ideas to implement that will create a culture of consistent connections! 1. Spread out your follow up. Follow up throughout […]

When you just start building your business brand, you are never sure if anyone is even noticing you. Then one day, you open your email … “Dear Cathy, we’ve never met but twice during this morning I was given your name as someone I had to talk to. My friend saw you speak at an […]

This holiday season make your business shine a bit brighter. During any time of the year that business is a bit slower paced, you have plenty of opportunities to make an impression with a “Stop & Drop”.It’s this in a nutshell: you “Stop” in on a client or a prospect unexpectedly to say hello, “Drop” […]

Your customers are more than just an account number. Want to stand out from the crowd? Here are 4 simple tips to create a great customer service experience for your clients. 1. Leave your office and visit customers in person Nothing can compare to face2face meetings. It may be unrealistic for some of you to […]