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Fact: Networking is essential to the growth of our business. OK, we agree with this fact but how do we connect with the ‘right’ people? Since many decision makers rarely attend local networking events, how do we build rapport with them if they’re not there? You can keep attending the many events around town, sampling […]

If you have ever been asked to speak in front of a group, you likely know the fear that experience can bring on.  Whether public speaking or making a presentation, you want to craft a meaningful message and deliver it to create results for your audience. Here are some strategies and tips for a powerful […]

Does your business follow a model in which you provide a quote, estimate or proposal to your prospective clients? When you (or someone within your organization) write up this information do you give the prospect exactly what they asked for or do you offer them more? I learned the following strategy from Alan Weiss (www.summitconsulting.com) […]

Ok, take one ball and throw it up in the air. Catch it. Do it again. Now add another ball. Throw that one in the air as well. Catch it. Do it again. Now throw both balls in the air at the same time. Chances are you can catch them. What happens when you add […]

As businesses confront increasing competition during challenging times, there seems to be a renewed interest in strategic planning. Strategic plans create a road map to determine where an organization is going, how it’s going to get there and how it will recognize success. Following are eight phases for the strategic planning process. Get Ready. Identify […]

Somewhere along the line you may have learned to believe that, as a woman, if you raise your voice an octave, or become ‘cute’ that you will magically melt the person in front of you and get what you want from them.  This might work at home and with your friends, but if this style […]

Who are your number one customers? I’m talking about the fans. Those customers you love and they love you. These are the customers you want to clone and if you could, you’d have your laboratory up in running in a nano second. When you take a really good look at these fans, are they just […]

One of the key tests of leadership is the handling of challenges and difficulties within the organization. Periods of turmoil raise the personal stress level and anxiety of all members. Particularly in periods of uncertainty, where there is a vacuum of leadership, followers will create their own story as a way of creating certainty. Too […]

It’s not always easy to recognize where and when changes are needed in our lives. We often don’t realize it because things change slowly and we adapt unknowingly. It begins with something small happening and because we are willing to be flexible, we adjust, adapt and continue on. As time passes by we’ve adjusted so […]

An extension to good customer service is the effective use of the phone. With email, texting and other electronic means of communication, it’s a tool than many business entrepreneurs overlook. Every time you make a customer service PHONE call you set yourself up for more sales and future business. Here are 7 tips and techniques […]