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Moments of Power in Customer Service with Dr. Mark Colgate
February 8, 2019 @ 8:00 am - 11:00 am
In this highly engaging and interactive talk, Dr. Mark Colgate will share his research in the science of service which applies to any interaction whether it’s business‑to-business, business-to-customer or government-to-citizen.
He will introduce the fundamental building blocks—the 3Rs and Moments of Power—that revolutionized the customer experience and business operations of many organizations like the Commonwealth Bank of Australia, the Whistler community and Telus.
- How human psychology applies to service & sales
- Deeper understanding of human interaction, professionally and personally
- How to build better relationships to make an impact