Webinar Recording: Design a Better Customer Experience

This is a recording of a free Mentor Advisory Forum hosted by Women’s Enterprise Centre on June 15, 2017. To view free upcoming forums, visit wec.ca/MAF

You want your customers to have a positive experience every time they interact with your company. This isn’t customer service – it’s customer experience and it’s a concept that benefits practically every industry.

Customer experience involves designing processes and systems for your employees to better serve your customers in ways that create memorable experiences, both for those giving and receiving the service. The benefits of a good customer experience are vast: you save time and money, improve customer/employee satisfaction and loyalty and ultimately increase your revenue.

Gain some tools and tips to improve your customer interactions in this one-hour webinar. You will learn how to:

  • Identify the touchpoints your customer has with your business.
  • Assess the quality of your customer interactions.
  • Recognize areas where you can improve your customer experience

Facilitator: Kerrilee Auger, Women’s Enterprise Centre

Panelist: James Grieve, Partner, Nucleus Strategies and WEC Volunteer Mentor