Tag: customer service

Marketing During the COVID-19 Pandemic COURSE DESCRIPTION British Columbia has begun the careful and thoughtful process of reopening under our Provincial Restart Plan. As businesses consider their plan for safe operation, a key question must be answered: How can you demonstrate to customers it is now safe for them to come back and do business […]

As a Customer Service Expert, Author, and Speaker, Shari works with companies who want to build excellent relationships with their customers. Her focus is on delivering true and dedicated service, consistency and training as key aspects, as it is her belief that “Great customer service is a habit not a moment”. Hear from Shari on […]

As small businesses play their part in helping to flatten the curve, it’s seen most businesses closing their storefronts and physical locations. Creating a delivery arm for your small business could be one way to keep serving your existing customer base, while also attracting new customers. Join presenter Marc Kuo and learn the steps, considerations […]

In the era of physical distancing, communicating with customers has taken on a whole new importance – and challenge. Customers we previously interacted with in-person have moved online, and now all communication must flow through digital channels. Join Mhairi Petrovic, social media and e-mail marketing presenter at Small Business BC, and learn the key steps […]